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UX Researcher

Egypt, Al Qāhirah, CairoProduct

Job description

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.

UX Researcher

The Product Team at Unifonic is looking for an attentive UX Researcher who will work across all products, implementing user research on a daily basis not only roadmap initiatives but also proposing the core workflows of the platform. In this role, you will work on roadmap deliverables and flow improvement prioritization based on data and research initiatives. The responsibilities of the UX Researcher include but are not limited to:

  • Validate assumptions that will guide the product team’s designs

  • Perform qualitative insight activities with consumers

  • Work closely with the UX team and PMs delivering insights and recommendations based on data analysis and usability research

  • Develop metrics and KPIs to track goals and improve general user experience in Unifonic platform user flows

  • Deliver insights and recommendations based on qualitative and quantitative user research that measurably improve the core workflows of our target users

  • Organize workshops and research sessions to leverage a collaborative environment; working closely with designers, product managers, and engineers

  • Conduct In-Depth interviews, surveys, A/B testing, usability tests, card sorting, co-working sessions, and workshops

  • Create user personas and customer journeys

  • Evangelize UX research in the organization

Job requirements

  • Hands-on 2+ years of UX research experience with UX research tools.

  • Bachelor's degree in Design, Human-Computer Interaction, Psychology, Anthropology, related field, or equivalent practical experience.

  • Experience with usability research tools such as Maze, User-berry, User Testing, etc.

  • A good experience with data layer product analytics tools such as Mixpanel, Google Analytics, Amplitude, Pendo, Adobe Analytics, etc.

  • Demonstrated experience with research design and statistical analysis for hypothesis testing

  • Significant experience with multiple user research methodologies that span the product development life cycle from conceptualization to launch, such as lab studies, field research, iterative prototype testing, and surveys/questionnaires.

  • Experience working alongside Product Managers, Product Designers, and Developers.

  • A strong research portfolio demonstrating past work experience and deliverables (eg: study plans, reports).

  • Fluent in English and Arabic with excellent writing/editing, and verbal communication.

Egypt, Al Qāhirah, Cairo


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