Software Site Reliability Engineer

  • Engineering
  • Dubai, Dubayy, United Arab Emirates

Software Site Reliability Engineer

Job description

Communication is our business!

Unifonic provides solutions for better customer engagement through a cloud-based platform. We empower businesses to engage with their people through a variety of channels, making their communication conversational, more meaningful and with ease!

Engineering principle: We ship robust, high-quality code, written for humans to read and maintain!

Tech Stack: Linux, Drone CI, AWS, Docker, Java, K8S, Kubernetes, Terraform, Postman, Bitbucket and GitOps, Jenkins Ansible, PHP, Python, Testlink, Jira.

Software Site Reliability Engineer

Site Reliability is where we find the superheroes of our platform… The Site Reliability engineers are leading the monitoring and maintenance of systems, ensuring there is no downtime.

Site reliability engineers are capable problem-solvers equipped with the necessary skills to investigate, solve,  and report technical problems but also to predict and take preventive actions to stop any problems from occurring. 

Site Reliability Engineers collaborate with all other internal departments and are part of an engineering culture that is agile focussed, adaptable and principled in craftsmanship and quality. 

The responsibilities of the Site Reliability Engineer include but are not limited to:

  • Monitor and maintain systems.
  • Provide support, including procedural documentation and relevant reports.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Test and evaluate new technologies.
  • Work with all internal groups, including support, sales, engineering, product management, and consulting.
  • Measure product performance and recommend design modifications to existing products.
  • Investigate unusual or unsatisfactory product performance to determine root cause and preventative actions.
  • Perform client technical presentations.


Must Have

  • Hands-on 5+ years of recent experience in a Site Reliability/Dev Ops role.
  • Experience working on CI/CD, Kubernetes, configuration tools, public clouds
  • Hands-on experience in owning availability for a complex high-volume customer-facing environment, preferably in the telecommunications domain with Big Data, security standards, monitoring stack, Interfacing with Remote Teams and Clients.
Nice To Have
  • Bachelor's Degree in Computer Science or a related discipline or the equivalent.
  • Native in either JAVA, Python or PHP and experimented with Go, C++ or any other language.
  • Strong problem solving and analytical skills.
  • Fluent in English with excellent writing/editing and verbal communication skills.