Service Transition Associate

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

The Service Transition Team is the driving force behind Unifonic’s customer onboarding journey, turning signed contracts into live, fully operational services. The team ensures a seamless transition from implementation to activation across all Unifonic communication channels and solutions.

The Service Transition role blends project management, technical execution, and customer enablement to deliver high-quality, timely, and compliant onboarding experiences. We work hand in hand with customers, commercial and Product teams to understand requirements, activate services, and ensure readiness for production. With a customer-centric mindset, a strong sense of ownership, and a passion for excellence, the team ensures every client realizes value quickly, efficiently, and at scale.

Help us shape the future of communications by:

• Supporting the SMS sender ID registration process, including documentation submission, routing setup, and follow-up on approvals or rejections with internal teams and regulatory portals.

• Supporting end-to-end testing activities for all channels and solutions to ensure service readiness for customers.

• Assisting in collecting, reviewing, and validating customer documentation required for Account Verification (KYC) to ensure compliance with regulatory and internal requirements.

• Communicating with customers to clarify requirements, request missing information, or correct documentation related to sender registration and KYC.

• Maintaining and regularly update internal trackers and records for sender IDs, routing status, and KYC documents.

• Helping keep Sender ID regulations, templates, and documentation guidelines up to date according to industry standards and country-specific rules.

• Collaborating with senior team members and provide administrative support for sender registration and account verification workflows.

• Supporting the service activation for additional channels such as Voice and WhatsApp for both Customers and Partners.

Job requirements

What you will bring:

• Fresh graduate with a Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Industrial Engineering, or related field.

• Interest in regulatory compliance, customer onboarding, and business operations.

• Basic understanding of telecommunications, SaaS, or CPaaS environments is a plus.

• Familiarity with CRM, service desk, and workflow management tools is an advantage.

• Comfortable working with documents, reports, and spreadsheets (Excel/Google Sheets).

• Strong organizational and time management skills.

• Excellent communication skills, both verbal and written.

• Detail-oriented with a strong focus on accuracy and compliance.

• Proactive, responsible, and eager to learn and take on new challenges.

• Ability to work collaboratively within a team.

As a Unifone, you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave and assistance for new parents.