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Senior Technical Writer

Amman, Al ‘A̅şimah, JordanProduct Engineering

Job description

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionising the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Are you a product visionary with a passion for innovation? Look no further! Our dynamic product team is seeking a Senior Technical Writer to join our ranks and help shape the future of our cutting-edge CPaaS solutions. Our team spearheads the development of new products, features, and capabilities in the space of SMS, Conversations, Voice, Data and much more. If you're a creative problem-solver with a knack for identifying customer needs, this is the perfect opportunity for you to make a real impact and drive the growth of Unifonic.

As a Senior Technical Writer, you will be producing a variety of top-quality learning materials such as technical documentation, screenshot markups, and training videos. 

Help us shape the future of communications by:

  • Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions).
  • Help build and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques.
  • Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
  • Take into consideration customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in documentation across the company.
  • Test both the product and its documentation for accuracy and consistency.

Job requirements

What you will bring:

  • Hands-on 5+ years of experience as a Technical Writer, writing complex documentation for web-based software.
  • Experience working in a technical company, preferably a SaaS company.
  • Attention to detail with a creative eye.
  • Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives.
  • Passionate about learning and developing.
  • Exposure to documentation publishing software (Wiki-based).
  • Fluent in English with excellent writing/editing and verbal communication skills.
  • Familiarity with API documentation for REST APIs.
  • Ability to work with Agile/Scrum software development teams.
  • Excellent communicator with SMEs (Subject Matter Experts) both in-person and remotely.
  • Experience in the lifecycle of documentation from pre-release to ongoing maintenance.
  • General knowledge of creating materials such as diagrams, screenshots, workflows, graphs, etc.
  • Problem-solving and analytical skills.
  • Bachelor’s degree in Technical Communication or Computer Science or a degree with a focus on English, writing, and communications.

As a Unifone you will receive a range of benefits:

  • Competitive salary and bonus.

  • Unifonic share scheme (we are all owners!).

  • 30 holiday days after your first anniversary.

  • Your Birthday off!

  • Flexible working arrangements.

  • Spend up to 10 weeks per year working from anywhere in the world!

  • Paid leave for new parents.

  • Linkedin learning licence.

Amman, Al ‘A̅şimah, Jordan
Product Engineering


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