Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.
Engineering principle: We ship robust, high-quality code, written for humans to read and maintain!
Senior DevOps Engineer
The Engineering team at unifonic is looking for a tech-savvy Senior DevOps Engineer to collaborating with software developers, system operators, and other engineering team members. In this role, you will be managing code releases, working to cross and merge the barriers that exist between software development, testing, and operations teams, and keep existing networks in mind as they design, plan, and test.
The successful candidate should have strong experience in DevOps. They should also have practical exposure to Kubernetes and cloud hosting tools. The responsibilities of the Senior DevOps Engineer include but are not limited to:
Setup and enhance CI (Continuous Integration) and CD (Continuous Deployment).
Configure the company's products to meet the functional requirements including the configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, transport protocols, etc.).
Troubleshoot and remediate issues impacting the integration, operations of the infrastructure and systems.
Ensure high availability of the company’s products, platforms [24x7x365] including but not limited to messaging, voice, and e-mail gateways, in addition to assessing emergencies, providing analysis, and recommending solutions.
Write and deploy scripts in different environments to automate day-to-day operations.
Maintain servers’ configuration, monitoring jobs, and infrastructure documentation across the cloud environment (AWS, Azure, etc.).
Work extensively with the offshore teams and network of partners on a daily basis.
Hands-on 5+ years of recent technical experience in Professional Services/Enterprise DevOps role.
Strong technical skills and proficiency in multiple functional areas are required; such as infrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD (DroneCI, Argo CD) and network protocols and standards.
2+ years of Kubernetes experience in Production
3+ years of Docker experience in Production
3+ years of AWS experience in Production
5+ years of traditional infrastructure experience in Production on virtual machines as mentioned further but not limited to Linux, sql/nosql database administration, message brokers etc.
3+ years of experience with ELK and Prometheus observability stack
The ability to spend substantial time interfacing with the offshore teams on a daily basis.
Nice To Have
Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related field.
Preferred certification: CKA, CKAD, CKS, AWS, Docker, Linux
Strong sense of ownership, critical thinking, and ability to drive DevOps mindset initiatives across teams for agile release.
Analytical thinking and being accountable for the results of made decisions.
Fluent in English with excellent writing/editing and verbal communication skills.