Senior DevOps Engineer

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionising the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As a Senior DevOps Engineer, you will be responsible for collaborating with software developers, system operators, and other engineering team members to manage code releases. The Senior DevOps Engineer will be working to cross and merge the barriers that exist between software development, testing, and operations teams, and keep existing networks in mind as they design, plan, and test.

Help us shape the future of communication by:

• Setup and enhancing CI (Continuous Integration) and CD (Continuous Deployment).

• Configuring the company's products to meet the functional requirements including the configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, transport protocols, etc).

• Troubleshooting and remediating issues impacting the integration, and operations of the infrastructure and systems.

• Ensuring high availability of the company’s products, and platforms [24x7x365] including but not limited to messaging, voice, and e-mail gateways, in addition to assessing emergencies, providing analysis, and recommending solutions.

• Writing and deploying scripts in different environments to automate day-to-day operations.

• Participating in on-call rotation with the rest of the teams.

• Maintaining servers’ configuration, monitoring jobs, and infrastructure documentation across the cloud environment (AWS, Azure, etc).

• Working extensively with the offshore teams and network of partners on a daily basis.

What you'll bring:

• Hands-on 5+ years of recent technical experience in a Professional Services/Enterprise DevOps role.

• Strong technical skills and proficiency in multiple functional areas are required; such as infrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD (DroneCI, Argo CD) and network protocols and standards.

• The ability to spend substantial time interfacing with the offshore teams on a daily basis.

• Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related fields.

• Fluent in English with excellent writing/editing and verbal communication skills.

• Strong sense of ownership, critical thinking, and ability to drive DevOps mindset initiatives across teams for agile release.

• Analytical thinking and being accountable for the results of made decisions.