Senior Account Executive

Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.

We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!

Meet the team!

The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.

As a Senior Account Executive, you'll be responsible for remotely developing and achieving sales targets. In this role, you will be responsible for building strong relationships with strategic clients and identifying needs and requirements to promote the company’s solutions and achieve mutual satisfaction.

Help us shape the future of communications by:

• Developing business relationships to expand the company’s customer base and improve the existing business relationships and report pertinent data.

• Creating exceptional sales pitches for prospective clients.

• Tracking activity, preparing and maintaining records for sales leads and account status in the Customer Relationship Management System (CRM).

• Identifying key decision-makers within the targeted leads and facilitating meetings to begin the sales process.

• Meeting the quarterly targets determined by sales management.

• Following up regularly with existing clients via phone and email to cross-sell and up-sell.

• Keeping clients up-to-date with the latest products and sales information; renewing contracts with clients at set time intervals and maintaining clear client sale records in the database.

• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust.

• Working with a multi-disciplinary team of colleagues to develop effective solutions and close plans for all qualified opportunities and drive their execution.

• Developing cooperative closing strategies and tactics with sales management.

What you will bring:

• Hands-on 5+ years of recent experience in a Business-to-business oriented Information Technology or Telecom Industry.

• Excellent territory development, lead generation, and qualification skills.

• A strong understanding of the sales cycle, sales management, and multiple industries.

• Effective, proactive communicator with outstanding influencing and negotiation skills.

• Bachelor's degree in Business Administration, Marketing, or other related fields.

• Comfortable speaking with high-level decision-makers.

• Excellent organization, planning, and time management skills.

• Fluent in English and Arabic with excellent writing/editing and verbal communication skills.

AI Proficiency:

• Minimum Level: L2-L3 — Basic to practical understanding of AI tools with ability to apply them in sales-related tasks.

• Expected: Use AI for sales prospecting, outreach personalization, CRM insights, and pipeline management. Familiarity with tools such as ChatGPT, Microsoft Copilot, or Gemini.

Craft and Toolkit:

• CRM & Sales Pipeline Management

• B2B IT/Telecom Solutions

• Lead Generation & Territory Development

• Enterprise Account Management

• Solution Selling & Needs Analysis

• Sales Forecasting & Pipeline Analytics

• Opportunity & Deal Management

• Cross-Selling, Upselling & Contract Renewals

• Sales Presentations & Proposal Development

• Key Stakeholder / Decision-Maker Engagement

Character Traits:

• Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.

• Ownership and accountability – take responsibility and follow projects through to completion.

• Communication – explain ideas clearly and listen to others across teams.

• Collaboration – work well with others and support team goals.

• Adaptability and learning – adjust to change and keep learning new skills or tools.

• Mentorship and knowledge sharing – help others grow and share what you know.

• Resilience – stay calm under pressure and handle setbacks constructively.

• Quality and attention to detail – do work carefully and strive for improvement.

• Advocacy and innovation – encourage best practices, efficiency, and new ideas