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Scrum Master

Egypt, Al Qāhirah, CairoEngineering

Job description

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.

Scrum Master

The Agile Office team at Unifonic is looking for a professional Scrum Master to provide direction to bring disclosure and transparency to the Product Owner, Stakeholders, and Executive Sponsors for project completion. In this role you will be facilitating and ensuring that the Scrum team follows the processes that they agreed to. The successful candidate should be able to teach, mentor and coach the organization and teams in the adoption of Agile and Scrum. The responsibilities of the Scrum Master include but are not limited to:

  • Facilitate meetings for the team and adapt the different sessions to match the team's maturity and needs.
  • Apply a set of principles in all teams to improve predictability and increase performance.
  • Work in the agile chapter to align between teams and build up knowledge in the department.
  • Reduce distractions and impediments from the team.
  • Work cross-functionally with the Product Owner to build a Roadmap and Product Backlog.
  • Be a part of driving quarterly planning across all teams in collaboration with the other Scrum Masters.

Job requirements


  • Hands-on 5+ years of experience as a Scrum Master.
  • Strong experience working in an Agile Environment and with cross-functional teams.
  • Ability to lead in the form of meetings and project decision making.
  • Strong communication skills with fluency in English.
  • Knowledge of the Agile Framework and experience with Project Management tools such as Jira.
  • Knowledge of other Agile approaches: Kanban etc.
  • Experienced with using cloud hosting technologies such as AWS.
  • Strong attention to detail while maintaining sight of the big picture.
  • Must be able to spend substantial time interfacing with the offshore teams on a daily basis.
  • Superb problem-solving and analytical skills.

Nice to Have

  • Well organized and able to multitask.
  • Positive, energetic attitude, and initiative; strong work ethic and people skills.
  • Ability to prioritize, plan, and organize work and deliverables.
  • General knowledge in telecommunications (SMSC, VOIP, SMPP, etc).
Egypt, Al Qāhirah, Cairo


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