Product Operations Lead

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As a Product Operations Lead, you will partner closely with Product Leadership to translate product strategy into scalable operational practices that drive alignment, efficiency, and measurable business outcomes. You will establish and continuously improve product operating models, governance frameworks, and cross-functional processes that enable Product, Engineering, Commercial, Marketing, and Customer-facing teams to work effectively toward shared goals. Acting as a trusted partner to stakeholders across the organization, you will drive collaboration, facilitate informed decision-making through data and insights, and ensure clear communication of product priorities, roadmaps, and outcomes. You will lead product enablement initiatives, support successful product launches and adoption, develop performance metrics and reporting frameworks, and identify opportunities to streamline workflows through process optimization and automation. By championing operational excellence, customer-centricity, and continuous improvement, you will help create an environment where product teams can scale efficiently, deliver value consistently, and maximize the impact of the product portfolio.

Help us shape the future of communication by:

• Leading and continuously improving product operations frameworks, governance, and ways of working across Product teams.  

• Owning and optimizing product planning processes, roadmap reviews, prioritization workflows, and operational cadences.  

• Establishing scalable operational practices that improve alignment, transparency, delivery predictability, and execution quality.  

• Driving standardization of product reporting, KPIs, operational dashboards, and decision-support insights.  

• Identifying operational inefficiencies and implementing process improvements to increase team effectiveness and focus.  

• Promoting adoption of AI tools, automation, and operational best practices to improve workflows, reporting, documentation, and knowledge sharing. 

• Partnering closely with Product, Engineering, Design, Commercial, Customer Success, Support, Presales, and Marketing teams to ensure strong operational alignment.  

• Acting as a central point of coordination between business and product organizations.  

• Facilitating communication of product priorities, roadmap updates, launches, and operational initiatives across stakeholders.  

• Supporting leadership teams with operational insights, strategic reporting, and executive-ready communications. 

• Leading Product Enablement initiatives that help internal teams effectively position, support, and adopt product capabilities.  

• Supporting product launches, feature rollouts, demos, and internal readiness activities.  

• Translating complex product functionality into clear messaging, use cases, enablement materials, and customer value narratives.  

• Partnering with Commercial and Marketing teams to improve product awareness, adoption, and customer engagement.  

• Helping identify and remove adoption barriers impacting internal teams or customers. 

• Synthesizing customer feedback, product analytics, sales insights, and market trends into actionable recommendations.  

• Identifying product usage patterns, operational gaps, and growth opportunities that can influence product strategy and commercial outcomes.  

• Supporting Product leadership in defining and tracking success metrics tied to product and operational performance.  

• Contributing to strategic initiatives focused on scaling Product Operations maturity and organizational effectiveness. 

What you’ll bring:

• 5+ years of experience in Product Operations, Product Management, Product Enablement, Product Marketing, Presales, Solution Consulting, or related roles.  

• Proven experience leading or scaling operational processes within Product or SaaS organizations.  

• Strong understanding of product lifecycle management, product delivery processes, and cross-functional collaboration.  

• Experience working closely with Product, Engineering, and Commercial teams in fast-paced environments.  

• Strong analytical and problem-solving capabilities with the ability to translate insights into actionable outcomes.  

• Excellent communication, facilitation, and stakeholder management skills.  

• Demonstrated ability to drive initiatives independently and influence cross-functional teams.  

• Bachelor’s degree or equivalent practical experience.  

• Experience in SaaS or CPaaS environments is a strong advantage. 

Craft and Toolkit:

• Product Operations & Process Optimization  

• Strategic Planning & Execution  

• Cross-Functional Leadership  

• Product Enablement & Adoption  

• Operational Excellence & Governance  

• Data Analysis & Insight Generation  

• Communication & Executive Storytelling  

• Stakeholder Management & Influence  

• Solutioning & Product Demonstrations  

• AI Tools & Workflow Automation  

• Customer-Centric Mindset  

• Proactive, ownership-driven approach 

Character Traits:

• Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.

• Ownership and accountability – take responsibility and follow projects through to completion.

• Communication – explain ideas clearly and listen to others across teams.

• Collaboration – work well with others and support team goals.

• Adaptability and learning – adjust to change and keep learning new skills or tools.

• Mentorship and knowledge sharing – help others grow and share what you know.

• Resilience – stay calm under pressure and handle setbacks constructively.

• Quality and attention to detail – do work carefully and strive for improvement.

• Advocacy and innovation – encourage best practices, efficiency, and new ideas

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave for new parents