Product Manager - Customer Engagement Products

  • Marketing
  • Dubai, United Arab Emirates

Product Manager - Customer Engagement Products

Job description

Communication is our business!


unifonic specializes in enterprise-level cloud communications. In other words, we help companies become better connected with their customers over multiple channels: SMS, messaging apps, Push, email and voice. Our products are trusted by some of the best-known brands in the Middle East.

Our APIs, tools, and business model are designed specifically with emerging markets in mind. Solutions are flexible, scalable, and easy to deploy. We also support our customers with the in-market technical and business expertise they need to get the best from multi-channel cloud communications.

unifonic’s goal is to be the global leader for emerging markets. We have a clearly defined pathway, leadership team, and investment in place to make this happen.


Product Manager - Customer Engagement Products

The Product Manager is building the product viability and the Go To Market Plan for new customer engagement product releases. The Product Manager is focusing on understanding the market and the market needs, with an emphasis on understanding the buyer of unifonic products and services to develop relevant use cases for communication solutions. The responsibilities of the Product Manager include but are not limited to:

  • Develop Market Insights and identify potential use cases for Multi-Channel Messaging.
  • Conduct Market Analysis, Product/Market Fit, and Competitor analysis.
  • Develop positioning, messaging, and competitive differentiation.
  • Manage the “outbound” Product activity and speaking to the market.
  • Measure and optimizing the buyer journey as it relates to product feature adoption and usage.
  • Prepare Go To Market Plan for increasing product revenues (align with the product management team for launches - business case - ideation - market validation- feature and product prioritization).
  • Educate both internal and external stakeholders about our product features and their benefits.
  • Assist members of our sales team in meeting with prospects when appropriate to provide deeper dives into the product.
  • Coordinate with Marcom product content (e.g. sales enablement - incentives and commission, communication plan documentation, case studies, product videos, website copy, blog posts, Quora/forum responses) to articulate the benefits of our products to the world.

Requirements

  • Hands-on 5+ years of recent experience in Omnichannel contact center solutions, or marketing automation.
  • Previous experience with omnichannel contact center products.
  • Deep understanding of the Go to Market Plan.
  • Proficient with Market Analysis and Market Research.
  • Excellent Communication and Cross-Functional Collaboration Skills.
  • Bachelor's Degree in Marketing or a similar field.
  • Self-Starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives and working on multiple projects simultaneously.
  • Fluent in English with excellent writing/editing and verbal communication skills.