Procurement & Contracts Specialist

Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.

We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!

Meet the team!

Our Procurement team plays a key role in ensuring the company has the right suppliers, contracts, and resources to operate efficiently. By collaborating with stakeholders across departments, the team drives smart sourcing decisions, strengthens vendor relationships, and ensures every purchase aligns with business needs, compliance standards, and long‑term value.

As a Procurement & Contracts Specialist, you will manage end‑to‑end procurement activities—from sourcing and negotiating with vendors to reviewing contracts, assessing risks, and ensuring on‑time delivery of goods and services. You’ll support cross‑functional teams, maintain strong supplier partnerships, and contribute to reporting and KPI tracking that help optimize procurement performance and support organizational growth.

Help us shape the future of communication by:

• Partnering with Stakeholders from different departments, and achieving their procurement requirements.

• Sourcing and engaging reliable suppliers and vendors.

• Negotiating with suppliers and vendors to secure advantageous terms.

• Reviewing existing contracts with suppliers and vendors to ensure ongoing feasibility.

• Building and maintaining long-term relationships with vendors and suppliers.

• Approving purchase orders and supporting the on-time-in-full delivery of goods and services.

• Performing risk assessments on potential contracts and agreements.

• Preparing Procurement reports and KPIs.

• Ensuring all purchases adhere to company policies, local regulations, and tracking vendor Key Performance Indicators (KPIs) post-signature.
  
  

• Hands-on 3+ years of experience in a procurement position in Technology, E-Commerce, Telecommunication, or Enterprise Software companies.

• Ability to work independently in a fast-paced changing environment.

• In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms.

• Knowledge of the Procure-to-Pay (P2P) process.

• Experience in the Purchase Order process, and procurement systems.

• Bachelor's degree in supply chain management, logistics or business administration or other related field.

• Experience in collecting and analyzing data.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Excellent communication, negotiation, analytical, and problem-solving skills.

• Excellent interpersonal and relationship-building skills.

Craft & Toolkit:

• Strategic Sourcing & Vendor Management

• Contracting & Negotiation

• Procure‑to‑Pay (P2P) Operations

• Risk Assessment & Compliance

• Data Analysis & Reporting

• Cross‑Functional Collaboration

• Supplier Performance Management

• Project & Stakeholder Management

Character Traits:

• Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.

• Ownership and accountability – take responsibility and follow projects through to completion.

• Communication – explain ideas clearly and listen to others across teams.

• Collaboration – work well with others and support team goals.

• Adaptability and learning – adjust to change and keep learning new skills or tools.

• Mentorship and knowledge sharing – help others grow and share what you know.

• Resilience – stay calm under pressure and handle setbacks constructively.

• Quality and attention to detail – do work carefully and strive for improvement.

• Advocacy and innovation – encourage best practices, efficiency, and new ideas

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave for new parents