People Operations Manager

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!
The People Department at Unifonic is dedicated to attracting, developing, and retaining the best talent in the industry. We are committed to creating a positive and inclusive work environment for all our colleagues. Our goal is to ensure that every Unifone feels valued, supported, and empowered to reach its full potential. We’re responsible for all aspects of people, including recruiting, onboarding, training, and development. We also play a crucial role in fostering a culture of collaboration and continuous improvement at Unifonic.

As a People Manager, you will own all people-related operational and organizational aspects of the business, ensuring consistent, scalable, and high-quality people practices across the company. You will work closely with leadership and cross-functional teams to build strong people foundations that support growth, performance, and a positive employee experience.

Help us shape the future of communication by:

• Leading daily people operations across Saudi Arabia, the Middle East, and remote teams
• Owning the full employee lifecycle including onboarding, offboarding, contracts, and employee transitions
• Managing HR systems (HRIS), ensuring data accuracy, security, and effective system implementation
• Executing payroll, bonuses, and compensation processes accurately and on time
• Drafting, reviewing, and maintaining HR policies aligned with labor laws and business needs
• Ensuring compliance with labor laws across all operating regions, especially Saudi Arabia
• Driving continuous improvement of HR processes and operational efficiency

• Owning and executing performance management cycles, including goal setting, reviews, and feedback processes
• Supporting managers with performance conversations, development plans, and performance improvement actions
• Partnering with leadership to ensure performance expectations are clear, fair, and aligned with business priorities
• Supporting employee relations matters with a balanced, consistent, and people-first approach
• Driving initiatives that strengthen engagement, accountability, and overall employee experience

• Supporting organizational structure, role clarity, and reporting lines as the company grows
• Partnering with leadership on workforce planning and team scaling decisions
• Supporting career development frameworks and internal mobility as the organization evolves
• Using people data and insights to identify trends, risks, and improvement opportunities
• Preparing people analytics, reports, and presentations to support leadership decision-making

• 8+ years of experience in HR or People Operations within tech or high-growth environments, with 4+ years in a leadership or managerial role
• Strong experience across HR operations, HRIS, payroll, contracts, bonuses, and policy drafting
• Hands-on experience leading performance management processes and supporting leaders on people decisions
• Experience supporting organizational development, role clarity, and team effectiveness
• Solid knowledge of Middle East labor laws, especially Saudi Arabia
• Experience working with multi-country and remote teams
• Strong communication, analytical, and stakeholder management skills
• Ability to balance operational excellence with people-centric thinking
• Fluent in Arabic and English

As a Unifone, you will receive a range of benefits:

• Competitive salary and bonus.

• GOSI deduction coverage.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Spend up to 5 weeks per year working from anywhere in the world!

• Paid leave for new parents.