Communication is our business!
unifonic provides solutions for better customer engagement through a cloud-based platform. We empower businesses to engage with their people through a variety of channels, making their communication conversational, more personalized, fun, meaningful, and with ease.
Engineering principle: We ship robust, high-quality code, written for humans to read and maintain!
Engineering Lead, Infrastructure
The Engineering Lead, Infrastructure is collaborating with software developers, system operators, and other engineering team members to manage code releases. The Engineering Lead, Infrastructure is working to cross and merge the barriers that exist between software development, testing, and operations teams, and keep existing networks in mind as they design, plan, and test. The responsibilities of the Engineering Lead, Infrastructure include, but are not limited to:
Manage a team of DevOps engineers by setting goals, delegating tasks, sharing knowledge, and coaching.
Interact with Software Engineering Squads by acting as a single point of contact for the DevOps team.
Setup and enhance CI (Continuous Integration) and CD (Continuous Deployment).
Configure the company's products to meet the functional requirements including the configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, transport protocols, etc.).
Troubleshoot and remediate issues impacting the integration, operations of the infrastructure and systems.
Ensure high availability of the company’s products, platforms [24x7x365] including but not limited to messaging, voice, and email gateways, in addition to assessing emergencies, providing analysis, and recommending solutions.
Write and deploy scripts in different environments to automate day-to-day operations.
Maintain servers’ configuration, monitoring jobs, and infrastructure documentation across the cloud environment (AWS, Azure, etc.).
Work extensively with the offshore teams and network of partners on a daily basis.
Hands-on 2+ years of managerial experience having managed 3+ subordinates.
Hands-on 3+ years of recent technical experience in Professional Services/Enterprise DevOps role.
Good understanding of ITIL and Scrum Project management methodologies.
Strong technical skills and proficiency in multiple functional areas are required; such as infrastructure as Code (CloudFormation/Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD (DroneCI, Argo CD) and network protocols and standards.
Nice To Have
Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related field.
Fluent in English with excellent writing/editing and verbal communication skills.
Strong sense of ownership, critical thinking, and ability to drive DevOps mindset initiatives across teams for agile release.
Analytical thinking and being accountable for the results of made decisions.
Must be able to spend substantial time interfacing with the offshore teams on a daily basis.