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Director of Sales Operations & Planning

Saudi Arabia, Riyadh Province, RiyadhMarketing and Central Sales

Job description

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.


Director of Sales Operations & Planning

The Marketing team at Unifonic is on the search for an experienced operations leader to ensure we are constantly improving the efficiency of our sales organization. In this role, you will be partnering with the sales team to ensure we have strong pipeline management, and clear segmentation and devise strategic programs to improve the sales team’s overall performance. The successful candidate must be an excellent communicator, have previous management experience, be a problem-solver, and have keen business acumen. The responsibilities of the Director of Sales Operations & Planning include but are not limited to:

  • Lead a team of sales operations strategists and analysts to leverage the rest of the organization and execute key sales operations initiatives.

  • Develop accurate, real-time visibility of team performance to help compare individual performances within the sales team.

  • Create strong forecasting from effective CRM & pipeline management.

  • Manage our global sales organization relying on a strong planning and strategy structure, CRM effectiveness, and a deal desk.

  • Own the compensation management process.

  • Maintain the CRM and other sales tools.

  • Develop an effective planning cadence - quarterly & annually.

  • Own the reporting and dashboard capabilities.

Job requirements

  • Hands-on 10+ years of experience in sales and business operation improvement.

  • Excellent communication and presentation skills.

  • Ability to partner with cross-functional teams.

  • Strong collaborator with multiple stakeholders.

  • Lead process and change management experience.

  • Bachelor's degree in business or any other related field, MBA is a plus.

  • Excellent English writing and speaking skills (Arabic is preferred).

Saudi Arabia, Riyadh Province, Riyadh
Marketing and Central Sales

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