CRM Specialist

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Revenue Operations team drives alignment, efficiency, and data-driven growth across the organization. We empower teams with accurate insights, streamlined processes, and optimized systems to enhance performance and customer experience.

As a HubSpot CRM Specialist, you will own and manage Unifonic’s CRM ecosystem—ensuring data integrity, maintaining system configuration, managing pipelines and deal lifecycles, and supporting teams in using the CRM effectively. You will be the key point of contact for how the CRM supports and enables revenue operations.

Help us shape the future of communications by:

• Maintaining, configure, and optimize the CRM (Hubspot), ensuring it aligns with business workflows (lead → quote → contract → renewal).

• Defining and enforce data governance: data hygiene, fields and objects consistency, duplication rules, pipeline stage definitions.

• Overseeing deal lifecycle stages: ensure consistency, transitions, proper definitions, hand-offs across teams.

• Implementing CRM enrichments: integrations, custom fields, automation, validation rules, workflow triggers.

• Providing training and support for Sales, Customer Success, etc., on CRM best practices, tools, and features.

• Monitoring CRM performance: accuracy, usage, dead / stalled opportunities, pipeline leakage.

• Generating reports/dashboards from the CRM related to pipeline health, forecasting, deal movement; partner with Metrics / Analytics team.

• Supporting new tools / systems integration (CPQ, contract tools, billing, etc.) as relates to CRM.

What you will bring:

• Bachelor’s degree in computer science, IT, Business information, or business

• 2-4 years of experience working with CRM, preferably Hubspot

• Comfortable managing data, users, and processes within a CRM

• Pays great attention to detail

• Good communicator, and works well with other revenue team members

• Driven and eager to improve system and process efficiency

• Experience in understanding healthy deal lifecycles, trends, conversion rates, etc.

• Experience in building relevant dashboards for different teams

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after your first anniversary.

• Flexible working arrangements.

• Spend up to 25 business days per year working from anywhere in the world!

• Paid leave for new parents.