Communication is our business!
unifonic provides solutions for better customer engagement through a cloud-based platform. We empower businesses to engage with their people through a variety of channels, making their communication conversational, more personalized, fun, meaningful, and with ease.
Delivery Principle: With our leading solutions, 99.9 % service availability, and excellent 24/7 support, we provide the best customer experience!
Carrier Operations Advisor
The Carrier Operations Advisor is handling operational requests, platform management, account management tasks, and partially operational billing; communicating effectively with internal & external customers ensuring efficient and effective results. The responsibilities of the Carrier Operations Advisor include but are not limited to:
Basic understanding of Telecommunications.
Fluent in English and Arabic with excellent writing/editing and verbal communication skills.
Excellent in GSuite (Gmail, GDocs, GSheets, GSlides, etc).
Experience in Reporting/BI Tools such as Tableau, and Kibana, as well as project management software like JIRA and Confluence.