Business Operations Manager

  • Client Operations
  • Amman, Jordan

Business Operations Manager

Job description

Communication is our business!

unifonic provides solutions for better customer engagement through a cloud-based platform. We empower businesses to engage with their people through a variety of channels, making their communication conversational, more personalized, fun, meaningful, and with ease.


Delivery Principle: With our leading solutions, 99.9 % service availability, and excellent 24/7 support, we provide the best customer experience!


Business Operations Manager

The Business Operations Manager is managing strategic plans for unifonic and its business goals, ensuring world-class quality and performance delivery through Carrier Operations Team; meeting our customer's expectations. The responsibilities of the Business Operations Manager include but are not limited to:

  • Lead and manage Carrier Operations Team.

  • Apply workflow management.

  • Create/Maintain documented operational processes and procedures.

  • Manage and ensure Business Goals are met.

  • Monitor and Maximize performance.

  • Guide, support and develop staff.

Requirements

Job requirements:
  • Hands-on 10+ years of experience in any operations-related position in the tech/telecom industry. 
  • Hands-on 7+ years of experience in a managerial position.

  • ITIL Foundation certified.

  • Strong leadership strategies.

  • Bachelor's Degree in Computer Engineering, Software Engineering, or any other IT-related field.

  • Excellent in GSuite (Gmail, GDocs, GSheets, GSlides, etc).

  • Experience in reporting/BI Tools such as Tableau, and Kibana, as well as project management softwares like JIRA and Confluence.

  • Fluent in English and Arabic with excellent writing/editing and verbal communication skills.