Business Operations Advisor

  • Client Operations
  • Cairo, Egypt

Business Operations Advisor

Job description

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.


Delivery Principle: With our leading solutions, 99.9 % service availability, and excellent 24/7 support, we provide the best customer experience!


Business Operations Advisor
The Client Operations team at Unifonic is looking for a dedicated and attentive Business Operations Advisor to handle operational requests, platform management, account management tasks, and partially operational billing. In this role, you will foster a culture of continuous improvement and influence change at all levels within the department.

The ideal candidate should be well-versed in communicating effectively with internal and external customers ensuring efficient and effective department results. The responsibilities of the Carrier Operations Advisor include but are not limited to:


  • Customer System onboarding, off-boarding.
  • Vendor System onboarding, off-boarding.
  • Kick start customers’ accounts over the platform.
  • Managing primary and subsidiary accounts.
  • Managing platform access management.
  • Managing balance, credit, and basic operation financials.
  • Internal/External customer support.
  • Sender Registration across operators.
  • Customer/Vendor Consumption reporting.
  • Escalate bugs and technical issues.
  • Customers and vendors data sanity checks/governance.

Requirements

Job requirements:
  • Hands-on 3+ years of experience in the tech/telecom industry.
  • Bachelor's degree in Computer Engineering, Software Engineering, or other IT-related field.
  • ITIL Foundation Certified.
  • Basic understanding of Telecommunications.

  • Fluent in English and Arabic with excellent writing/editing and verbal communication skills.

  • Excellent in GSuite (Gmail, GDocs, GSheets, GSlides, etc).

  • Experience in Reporting/BI Tools such as Tableau, and Kibana, as well as project management software like JIRA and Confluence.