Business Analyst System Engineer

  • Engineering
  • Lahore, Pakistan

Business Analyst System Engineer

Job description

Communication is our business!

unifonic provides solutions for better customer engagement through a cloud-based platform. We empower businesses to engage with their people through a variety of channels, making their communication conversational, more personalized, fun, meaningful, and with ease.

Engineering principle: We ship robust, high-quality code, written for humans to read and maintain!

Business Analyst System Engineer

The Business Analyst System Engineer is working with the Digital Enablement team & overall business to find optimal technical solutions, analyze and model existing processes and technical implementations to feed into the digital transformation program. The Business Analyst System Engineer is also working with the Digital Enablement lead to maintain the roadmap, create user stories with appropriate technical detail and acceptance criteria and facilitate workshops to gather and analyze requirements. The responsibilities of the Business Analyst System Engineer include but are not limited to:

  • Get requirements through stakeholder engagement.
  • Conduct the impact assessments and effort and dependency analysis on stakeholder's requirements to assist with prioritization.
  • Deliver Business Cases.
  • Be the interface between IT and the Business users to articulate business problems into formal business requirements and technical requirements. 
  • Work with senior stakeholders and discussing taking requirements from them. 
  • Assist in the project management of the system's implementation projects.


            • Hands-on 3+ years of experience in a Systems Engineering role.
            • Good knowledge of business processes across different departments (Finance, Sales, Marketing, HR, Customer Service, etc.).
            • Knowledge of ERP, CRM, and other business systems.
            • Practical exposure to Jira, Confluence.
            • Proven ability in business process application design, technical requirements, user interfaces, technical mock-ups, and testing.
            • Bachelor's degree in Engineering, Software, or a related discipline or the equivalent.
            • Significant experience working closely with technology teams and writing stories with a technical bias.
            • Proficient working with and modeling systems integrations.
            • Strong expertise in modeling existing and “to be” processes and solutions.
            • Self-motivated, strong communication, and interpersonal skills.